SHIPPING & DELIVERY

Here at Junior Couture, we understand the importance of receiving your order on time, therefore we will process your order and dispatch on the same day as well as providing you with the best shipping rates and services.   

Kindly note that delivery methods that are currently available are set out in the table below, however, we constantly strive to improve our customer experience and may introduce additional delivery or collection methods across our shopping platform. Please check back frequently in case more options become available.

 

 

UAE DELIVERIES

• For orders within Dubai, we will deliver by 9 PM the same day.
• Should you require a 2-hour delivery please contact us at info@juniorcouture.com and we will do our best to fulfill your request. Please note that all delivery times are estimates and dependent on our driver's availability.
• For all other UAE addresses (Abu Dhabi, Ajman, Fujairah, Ras Al Khaimah, Sharjah & Umm Al Quwain), all orders placed before 4 pm will be dispatched the same day for the next day delivery in UAE, wih the exception of oustide delivery zones areas which can take 2-4 working days. For outside of delivery zones please check with our customer service team.
• Orders placed on Sunday will arrive on Tuesday. Should you require express same-day delivery please contact us and we will do our best to fulfill it.
• All orders will require a signature as proof of delivery. Orders placed outside of our ordinary working hours (Monday to Saturday– 9 AM to 7 PM) or after the cut of time and/or on any Public Holiday will be processed the next working day. We reserve the right to impose a re-delivery charge if the order is not accepted at the address provided.

DELIVERIES TO OTHER GCC COUNTRIES

• For shipments to GCC countries, this will typically take between 2 to 4 working days depending on the country and the customs clearance.
   

DELIVERIES TO INTERNATIONAL OUTSIDE GCC COUNTRIES

• For international orders outside of the GCC, your order will be dispatched the same day up until the cut-off at 4 pm and will be delivered typically within 2-4 working days.
• You will receive notifications with your tracking details via email or SMS for your order as soon as we dispatch it. Please contact us as soon as possible if you did not receive your order.
   

TAX AND CUSTOMS DUTY

• For selected countries Junior Couture will automatically pay any tax or customs duty applied, therefore the amount you pay on check out is the final amount, your parcel will be delivered as DDP or delivery duty paid.
• For some countries, this isn't possible and you will have to pay import duty and tax on arrival, if this is the case your parcel will be held until it has been paid. If charges are not paid your parcel may be destroyed and Junior Couture will have no liability towards this.
• www.juniorcouture.com will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
• Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
  
  

CUSTOMER SERVICE OFFICE HOURS

• Daily from 9 AM to 9 PM. We will ensure to respond within 24 hours.
• We are more than happy to answer any questions or listen to any suggestions you may have regarding our delivery policy, so please drop us an email at info@juniorcouture.com, call +971 43 28 2107, or even send us a WhatsApp to +971 43 28 2107 at any time.